Computerlynx Support Policies

(717) 757-0444
Office Hours:
Monday, Tuesday, and Thursday - 10:00AM to 8:00PM
Wednesday - 10:00AM to 12:00PM, closed 12 to 5, open 5:00PM to 8:00PM
Friday - 10:00AM to 5:00PM
Saturday - 12:00PM to 5:00PM

During our normal business hours, we attempt to do everything possible to help you get logged on to the Internet. We freely give our knowledge when asked. We only ask in return, that if your question is not related to GETTING YOUR COMPUTER CONNECTED to the Internet, that you direct those kinds of questions to your own computer consultants, retail store or consult on-line manuals or help files.

We will answer simple setup or installation questions calls as quickly as we can. We ask that you set up a telephone appointment to "walk through" your installation and/or setup. Appointments can be scheduled at any available time during our normal business hours. We do not make "house calls".

We provide support for Microsoft Internet Explorer/Outlook Express and Netscape Navigator/Communicator. Any other products used to connect to the Internet may work acceptably, but we must limit our support on those products to only providing the Internet Protocol addresses and server names.

We all have to learn how to use new software. You must make the effort to find out how to use all the features. No amount of support can take the place of old fashioned reading. All software has some form of built in help. Some have on-line tutorials and others have Handbooks on line.

Please consult your help files, manuals and on-line systems for help in learning how to use your new software.

What we do DO NOT support:

We DO NOT support software downloaded from our Web page that is actually a "link" to the author, developer, writer or owner of such software. We DO NOT support any software acquired by the customer from any other source.

We DO NOT offer support on the actual use and learning of software or products obtained from us or through us.

We DO NOT support shareware, freeware or any software downloaded FROM or THROUGH our Web page.

We DO NOT support problems associated with modem hardware that is not automatically recognized by our supported software, upon installation. If you must manually choose your modem and then have problems, you must use your own technical support persons. We will, however, provide any knowledge about your problem that we have at the time of your call.

How we support:

We will continue to make every effort to keep our setup pages as up to date as possible. Setup information is available by fax, phone or this web site.

Windows 95/98 Setup instructions
Windows 3.x Setup instructions
Windows NT Setup instructions
Accessing your E-Mail Account via Telnet

General Information (for step by step setup instructions, click on the appropriate link above):

For all Operating Systems:

POP3 Incoming Mail Server Name: mail.computerlynx.net
SMTP Outgoing Mail Server Name: mail.computerlynx.net
NNTP News Server Name: news.computerlynx.net

Primary Domain Name Server (DNS):208.171.80.1
Secondary Domain Name Server (DNS): 208.170.80.2

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